Client Module

• Internet Connection
• Web Browser
• Macromedia Flash Player 6 or higher
• OPTIONAL - Microphone and Webcam for sending Audio/Video communication.

Representative Module

• Live text communication
• Live video/audio communication
• Transfer client to different representative, useful when the current doesn't know the answer to a question but another representative does
• Allow/disallow viewing of representative video

Client Module

• Email transcript of support call to client
• Email form for when a representative isn't available to answer the support call
• Muting of audio of representative and/or client audio

Representative Module

• Live updating of client and representative lists to see who is logged on and who is helping who
• Preset responses for faster and more efficient support
• Live reporting of clients that have logged on and support calls
• Muting of audio of client and/or representative audio

Administration Module

• Simple setup of new users and editing/deleting of current ones
• Ability to setup a user as a representative or administration (pertains to permissions on viewing logs)
• Ability to view when a representative last logged in at a glance

Reporting

• Reports of who logged in when, both clients and representatives
• Reports of which rep took which client call
• Reports of all support calls and their contents for review